谈判技巧

目标及期望.多问一些开放式的问题将可以尽早给予彼此阐述观点的机会.

例如，你可以这样问"What are you hoping to achieve today?"

Recovering from offending someone 克服对方敌对意识

谈判中往往会遇到对方强烈的敌对意识，这时候你必须设法克服它.

通常的方法是接受对方的“排斥”，但将之转化为正面的.作用.

你可以说"If I seemed sharp a few moments ago,be assured that it was only due to my

determination to make this work."

Showing humility 展现亲和力

谈判是双方沟通的过程，所以必须避免陷于一连串的"I’ m right,you’ re wrong"的情形.展

现亲和力尊重那些对象，千万不要装做已有所有答案，请把一些议题的控制权让给别人

你可以说"That’ s more your area of expertise than mine,so I’ d like to hear more."

Recovering from negotiation breakdown 让谈判“起死回生”

当对方因愤怒、怨恨或不愿意聆听而使得双方关系濒临决裂的时候，要特别注意à回具有建设性的对谈.承认错误并且展现诚意是让谈判起死回生的好办法.

你可以说"What happened last week was unacceptable as it was we move on?"

In business,skilled negotiation can be the difference between making

a million dollar contract and being e are some effective pointers to

help you come out on top in the negotiation process