职场英语:客服人员简历范文
职场英语小编收集整理英语简历范文,免费提供给大家交流参考,感谢原作者范文分享!
Robin Lamb
3000 Tracy Street,
Los Angeles, CA 90027
Telephone No: 323-660-5189
Email id: robin_
Objective :
Position as a Customer Service Manager.
Abilities :
8 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of IBM clone and Mac desktops.
Highly productive in the use of Office 2000 Professional.
Self starter with a can do attitude.
Employment History :
City Financial, Los Angeles, CA , 1998 - Present
Customer Service Manager
Collaborated with the Product Development department in developing new Fee Based products and their sales to the unbanked credit card membership base. Answered an average of three hundred customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.
CitiTrust, Santa Monica, CA , 1994 - 1998
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer relationship management system.
Education :
Gonzaga University, Spokane, WA
B.A., Business And Economics, 1994
-
如何做到让属于你的offer永在手中
到手的馅饼被抢,煮熟的鸭子飞了,是最让人郁闷的事情,找工作也是如此。过五关斩六将,眼看胜利在望,没想到最后仍是空欢喜一场。面对屡战屡败的场景,一条路走到黑未必是明智之举,找出offer一再失手的根源,才是问题的关键。下面是求职过程中应注意的三个关键因素,掌握了这...
-
预知面试问题,提高Offer获得率
面试前的准备工作是否充分,直接影响应聘者最后获得offer的几率,除了写出一份漂亮的简历之外,面试问题的应答好坏同样决定着应聘者在求职这张考卷上的最后得分。所以,北极星电气招聘网建议求职者在面试前,先对常规以及与特定职位相关的面试问题做一番准备工作。提前...
-
如何备战外企面试-behavioral interview questions
tellmeaboutatimethatyoudemonstratedinitiative?describeasituationwhenhaveyoumotivatedyourselftocompleteanassignmentortaskthatyoudidnotwanttodo?thinkaboutadifficultboss,professororotherperson.whatmadehimorherdifficult?howdidyousuccessfullyint...
-
criteria范文
Onepointisclearthatdifferentissueshavedifferentobjectivecriteria.Forexample,criteriaofpricetalkingwillincludefactorsofcost,marketsituation,depreciation,pricecompetitionandothernecessaryfactors.Inothernegotiations,experts’opinions,inte...